Q: What are your business hours?
- A: Our customer service team is available from Monday to Saturday at 8:00AM to 6:00PM and Sunday at 10:00AM to 5:00PM. On weekends and holidays, we have limited support. You can always leave us a message, and we'll get back to you as soon as possible.
Q: Do you have a physical store?
- A: Currently, we mainly operate through our online store. This allows us to offer a wide range of products and reach customers globally. You can easily access our store at intellicuisi.com.
Q: How do I place an order?
- A: Ordering is simple! Browse our website, add the items you want to your shopping cart. Once you're ready to checkout, click on the cart icon. Review your order details, select your preferred payment method, and click "CHECK OUT".
Q: What payment methods do you accept?
- A: We accept major credit cards such as Visa, MasterCard, and American Express, JCB. Please refer to our payment policy for more details.
Q: How long will it take for my order to arrive?
- A: Delivery times vary depending on your location and the shipping method you choose. For domestic orders, standard shipping usually takes 1 to 10 days, within US area shipping can get your items to you in 1 days. International orders may take longer (3~10 days). You can track the status of your order using the tracking number provided in your order confirmation email.
Q: Can I cancel my order?
- A: You can cancel your order if it is still in the "Pending Payment" or "Processing" stage. To do so, please contact our customer service as soon as possible. If the order has already been shipped, you'll need to follow our returns and exchanges process.
After-sales Service Questions
Q: What is your return policy?
A: If you're not satisfied with your purchase, you can return the item within 7 days of receipt. The item must be in its original condition and packaging. You'll be responsible for the return shipping costs, unless the return is due to a product defect. Please contact our customer service to initiate the return process.
Q: How long is the warranty period for your products?
- A: Our kitchen appliance generally come with a warranty period of 6 months. During this time, if you experience any quality issues, please contact us. We will either repair or replace the defective item, depending on the nature of the problem.